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Privacy Policy


Effective Date: June 19, 2025


Last Updated: August 4, 2025


Introduction


MCI Express, Inc. (“MCI Express,” “we,” “our,” or “us”) values your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website (https://mciexpress.com), apply for employment, submit inquiries, or interact with us through other channels. This Privacy Policy is designed to comply with applicable laws and regulations, including the Florida Information Protection Act (FIPA), the Children’s Online Privacy Protection Act (COPPA), the Gramm-Leach-Bliley Act (GLBA), and the CAN-SPAM Act.


By accessing our Website or providing us with personal information, you agree to this Privacy Policy. If you do not agree, please do not use our Website.



1. Who We Are


MCI Express is a South Florida-based transportation and logistics company that provides nationwide expedited and time-sensitive freight services. We operate as a customs-bonded, Haz-Mat certified, asset-based carrier under ICC authority. Our commitment to safety, technology, and customer satisfaction drives how we handle personal data.



2. Information We Collect


We collect various categories of information from users and site visitors:


a. Personal Identifiers


  • Name
  • Mailing address
  • Email address
  • Phone number
  • IP address
  • Driver’s license or CDL information
  • Employment history
  • Social Security number (when legally required for employment applications)

b. Account and Profile Information


  • Username and password (if registering on the site)
  • Profile details
  • Saved preferences and login history


c. Device and Internet Activity


  • Browser type and version
  • Operating system
  • Device identifiers
  • Pages viewed
  • Session time
  • Referring/exit URLs
  • Clickstream behavior


d. Geolocation and Media Metadata


  • Uploaded images containing EXIF or GPS data
  • IP-based location tracking


e. Application and Inquiry Data


  • Resumes, cover letters, job history, and reference contacts submitted through the Careers or Drive With Us pages


f. Transaction and Interaction Data


  • Submitted inquiries and quote requests
  • Communication records (email, contact forms, support requests)
  • Comment submissions and responses


g. Audio/Visual/Sensory Data


  • Call recordings (for quality assurance and training)
  • Telematics data and dashcam footage from our fleet (for drivers only)


h. Cookies and Analytics


  • Session cookies, persistent cookies
  • Google Analytics, Meta Pixel, session replay tools (e.g., Hotjar or FullStory)


i. Inferred Data


  • User behavior and preferences based on website interactions



3. How We Collect Information


  • Directly from you when you complete forms, submit applications, leave comments, or contact us
  • Automatically through cookies, analytics tools, and web beacons
  • From third-party service providers (e.g., background check agencies, insurance providers, ELD platforms)
  • From publicly available sources or government agencies (e.g., FMCSA, DOT)



4. Cookies and Tracking Technologies

We use cookies and other technologies to:


  • Authenticate users
  • Maintain session continuity
  • Store user preferences
  • Track user interactions and improve website performance
  • Analyze site traffic through Google Analytics or similar services


Cookie Types:

  • Strictly Necessary Cookies
  • Performance/Analytics Cookies
  • Functional Cookies
  • Targeting/Advertising Cookies


You may control cookies through your browser settings. Note that disabling cookies may limit website functionality.



5. Use of Personal Information


MCI Express uses your information to:


  • Provide services and respond to inquiries
  • Process job applications and assess qualifications
  • Maintain secure access to your account (if applicable)
  • Ensure site functionality and performance
  • Detect and prevent fraud or security incidents
  • Comply with legal and regulatory obligations
  • Send you service-related notices and updates


We do not sell your personal information.



6. Disclosure of Information


We may share your information with:


  • Our affiliates and subsidiaries
  • Government agencies (e.g., DOT, FMCSA, IRS) when required by law
  • Technology vendors and service providers (e.g., hosting, analytics, background checks)
  • Insurance providers and claims processors
  • Legal counsel, auditors, and advisors
  • Law enforcement and regulatory authorities in response to lawful requests


All third parties are bound by confidentiality and data protection agreements.



7. Comments and Gravatar

When visitors leave comments on our site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string (hash) from your email address may be sent to the Gravatar service to check if you use it. Gravatar Privacy Policy.



8. Media Uploads

Avoid uploading images with embedded location (EXIF GPS) data. Visitors can extract location info from such files.



9. Embedded Content from Other Sites

Articles may include embedded videos, maps, forms, or social content. Embedded content from other websites behaves as if you visited those sites directly. Those sites may collect data, use cookies, or track your activity.



10. User Accounts and Comments


  • If you register, your data is stored in your profile
  • You may view, edit, or delete your data (except your username)
  • Admins can view and manage user info
  • Comments and their metadata are stored indefinitely



11. Data Retention

We retain personal data:


  • For as long as necessary to fulfill its purpose
  • To comply with legal and regulatory requirements
  • For backup, audit, and fraud prevention purposes


We securely delete or anonymize data no longer needed.



12. Data Security

We implement technical and administrative safeguards, including:


  • SSL encryption
  • Firewalls and malware detection
  • Role-based access controls
  • Staff training
  • Secure cloud-based hosting


Despite best efforts, no system is 100% secure.



13. Children’s Privacy

Our Website is not intended for children under 13. We do not knowingly collect personal data from minors. If we learn that data was collected from a child under 13, we will delete it immediately.



14. Your Rights

Depending on your location, you may have the right to:


  • Access personal data we hold about you
  • Correct inaccurate data
  • Request deletion (with certain exceptions)
  • Opt out of targeted advertising or analytics tracking
  • Object to or restrict processing
  • File a complaint with your state’s Attorney General


To exercise your rights, email us at info@mciexpress.com.



15. Where We Store and Process Your Data

We store data in secure servers in the United States. If you are outside the U.S., you understand that your data will be transferred to and stored in the U.S., subject to U.S. laws.



16. Non-Discrimination

We will not discriminate against you for exercising your privacy rights.



17. SMS Messaging and Mobile Terms


Notwithstanding anything to the contrary in this privacy policy, your consent to receive SMS messages applies solely to us. It does not apply to the activities of any third party. We will not share your mobile number with any third party for their marketing or promotional purposes.


Terms & Conditions:

  • Types of messages: By providing your mobile number, you agree to receive text messages from MCI Express regarding appointment reminders, updates, and responses to your inquiries.
  • Message frequency: Message frequency varies based on communication needs.
  • Message and data rate disclaimers: Message and data rates may apply.
  • Opt-out instructions: Reply STOP to unsubscribe.
  • HELP instructions: Reply HELP for assistance.



18. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top will reflect the latest version. Continued use of our Website means you accept those changes.



19. Contact Us

If you have questions or requests about this Privacy Policy or how we handle your data, contact:


MCI Express, Inc.
Attn: Privacy Compliance Team
Email: info@mciexpress.com
Phone: 305.688.6622



This Privacy Policy governs the use of personal information collected via https://mciexpress.com and associated services. For employee-specific privacy practices, please refer to our internal policies or contact HR.